Purchase seven pairs of trainers. To try for a good fit. ( fitness instructor) Choose to keep 3 pairs. Arrange a return. Took the original box with 4pairs to the local “corner shop” Yodel depot. I was turned away, “computers not working” a very intimidating man, I felt uncomfortable in this shop. Tried to contact asics to find a different returns company. No reply for nearly a week. Decided to reduce the sizes of box. And try another Yodel depot (Morrisons) They happily took my parcel in. Meanwhile that day asics in response to my email changed my return label to two so I could return in two packages. It’s too late I had already returned it in one box.No refund so I chased it. Sent my proof of posting receipt and screen shot of yodel delivered to asics. Won’t refund my £401 as I am in violation of returns policy. I’ve tried to get my credit card company to help and they can’t help as I’m in violation of returns policy! Now ASICS outlet will not respond to my emails. I don’t know what I’m ment to do now. I can’t afford to loose this money.
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