Absolutely awful customer care. Ordered a pair of trainers. Realises ordered wrong size. Minutes after sent email could I change size. ‘Oh no, we can’t do that once you’ve ordered. You can cancel but you have to do so very quickly - within minutes!’ Completely ignoring that people might be working, be unable to respond. Hour or so later tried to cancel ‘Oh no, you’re too late but you can return the shoes. Refunds will take 20 days.’ Shocking level of service - obviously interested only in one thing. We allKnow what that is. From my experience, and looking at the % of 1 star feedbacks, choose carefully who you buy from .
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