Incredible that a company like this, with this kind of profile is so unbelievably bad at what it does. Stop making excuses for not delivering the products you apparently sell, what's the problem? No staff? Brexit? Other companies seem to have got it together. Stressful and so so so annoyed by the incompetence just do not use this company - go into a shop probably a better idea but even then there are much better running shoe companies who manage to communicate & (incredibly) manage to send you the product you bought. Just avoid at all costs
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