Ordered a pair of gore-tex trainers on 5th May as they were £30 cheaper than anywhere else. Item dispatched on 6th May...but in Germany. Got a text to confirm delivery would be on 13th May but UPS had lost the package for the 4th time by then. I emailed an enquiry to them, and got a reply 3 days later. Finally arrived today (17th May). Product is great, dispatch was as expected, courier (UPS)....useless, and dispatched from Germany, which isn't mentioned on the website, otherwise I'd have ordered from a UK supplier to avoid the awful export process
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