Feeling very frustrated with the customer service of this company. I ordered 2 pairs of trainers (different sizes) on the 30 December 2020. They arrived within 10-14 days which was fine. I now need to return one pair. It said I had to include the returns form with the item and print off a returns label. There was no returns form in my delivery. So I printed off the returns label and rang customer services to ask about the return form. I was lucky as the number was working on the 12th January. The lady told me that due to Brexit I should send back the shoes yet as they were updating their paperwork for customs and it would be available after the 14th January. She said she would email me to let me know what to do as I had already generated a returns label. I have not had any further communication and I now cannot get through on the phone and I have had no replies to 3 emails asking for assistance.
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