I am part of a snow club at a university and the club planned a week long trip through this organization. The total cost was quite expensive for a college student and the full balance is due two months before the actual trip. As a college student, I am always on the look out for employment opportunities and I was recently hired at a place with a strict schedule. This new job schedule forced me to have to miss the trip I have already paid for. Once I realized that this was the case (about a month out from the trip), I tried contacting Outside Life regarding a possible refund or transfer so the spot would not go to waste. I sent four emails in total informing them of my situation and receive nothing back. I then went to the president of the club and informed them about Outside Life not responding to me directly and the club president said that they have received almost no information regarding the trip from Outside life either...this was less than two weeks before the trip. As I was starting school soon and working at a new job, I felt I had explored all possibilities and that the money I spent would end up being a wash as the company did not respond regarding a refund or a transfer. I'm not sure if there is any way to even get a hold of them without booking a trip. Also the lack of an existing Trustpilot page, Google reviews, and few search results is quite concerning. I will never give my money to this company again and I recommend to avoid them.
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