I hired a car off pace through Car Flexi rental, who referred it to Pace (didn't realise I wasn't dealing with the company I took the agreement out with) anyway first of all they didn't have the car I ordered so they gave me a "free upgrade", all went ok, although when I received the car and did the walk around it was in a dingy very well unlit multi storey car park, straight away I felt something wasn't right so I took a ton of pictures. 2 weeks went by, dropped the car off in the alotted parking space and I was told I had to pay extra because my flight was out of hours fine, it's not the end of the world, I returned the car fully fueled and undamaged, I then received an email upon my return home saying the car had been damaged and I need to wait for a review which would be 2 days for minor damages and up to 2 weeks for major damages, I replied back saying I hope they have evidence as I have proof of the state of the car in receipt and return. I just received the same blanket emails in return. 1 week later I asked for an update on my £2k deposit and they said they got the vehicle wrong and will refund my deposit. A few days later the deposit was refunded but that wasn't the end of it. Apparently 2 weeks later I learned of a traffic infringement which may be true but there are no details of this traffic infringement or any way of finding out what it was, irrelevant of this the fine was 200zar which I have to pay directly to the government and the Pace admin fee for this apparent infringement was 700zar which they took off my credit card minutes after the email. Their emails and what they say give them a carte Blanche and I bet they get away with it all the time. Do not use these con artists they have no idea how to communicate with their customers and I'll be leaving a review on car Flexi too
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