packtpub.com

2.6
2.6 Based on 169 reviews

...

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Monty Parker
Unacceptable. Can't access the bought eBook. No answer from Customer Support after 24h

I bought 3 articles (1 e-book and 2 video courses) at the 25$ Black Friday sale. Only received access to the video courses. However, I need the e-book urgently for an assignment at university. When some company receives money for a digital product, I expect to get immediate access to the bought content. I feel robbed and will certainly never buy a book on packtpub again after this experience.[Update]After 5 days they have fixed it. So, I will raise it to 2 stars. But such an error shouldn't happen in the first place.

2
Date of experience: Nov 29, 2019

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