UPDATE: Toby Knight of Packt Customer Relations contacted me, explained what happened, apologized for their initial customer service response, and has issued a full refund. He was very understanding, thorough in his response, and even offered a year's free subscription.It's unfortunate it required going to TrustPilot to escalate the issue. But very glad Toby saw this, and was able to help.**********************************************************************************I purchased a Mapt/Packt subscription last year - decent material which I used for a bit before needing to cancel. I'd completely forgot about it - and after checking my credit card statement a couple months later, noticed I was still getting charged. Initially, I thought I'd screwed up and never canceled - but upon going to the site, could confirm I had no active subscription. I checked the billing history, and it just states no active subscriptions.I emailed support & they claim that yes I canceled - and yes I haven't had access for months, but some "Future recurring payment" gets setup when you subscribe. Cancelling the subscription only cancels your access and not the payments - which you will have to manually disable in a 3rd party site. Furthermore, there is no indication on Packt that you are still being billed. Their support team is refusing to consider a refund - which is now sizable amount after the few months of continued billing.Just another fun fact - the FAQ actually quotes in the how-to-cancel section: "just click 'Pause' and you will not be billed further"... The email response from customer service acknowledges I paused, then goes onto admit I was billed further - but not their fault.Do yourself a solid and avoid them.
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