I love their books and their subscription model, I have been a customer for about 2 years yet in the past month I noticed an issue on their platform where I can no longer access the full library, even after I did pay for it. Contacted customer support, received an answer asking for additional details which I provided, yet here I am, with an annual subscription and no access to the library. The main issue is a technical one, merely one regarding logged in accounts. They have detected my subscription as active and the payments yet for some reason I do not have access... It worked fine back in May, don't know what's happening. I do hope they will fix their issues, I still love their philosophy and I appreciate their dedication to making learning popular, especially their DRM policy.
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