I purchased an ebook from Packt at 9:18am on 3/7/19 then spent the next hour and a half trying unsuccessfully to transfer the purchase to Kindle. (Packt includes instructions to do so but the guidelines for how to do so when the transfer exceeds 30MBs do not address the issue.) I requested a refund at 10:47am so that I could purchase it from Amazon instead (for Kindle functionality). Packt customer service reply: "We apologize as you are unable to send the title you recently purchased to kindle. As per the company policy (link below) it is possible for us to cancel and refund an order only if you contact us within one hour of placing the order...."Following this customer service experience, I recommend anyone using Kindle purchase titles directly from Amazon and avoid Packt.PAC-19-29437101-3349317
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