Response within 24 hours from customer support, but to tell me my case has been marked as resolved ... ?! Also, a link to the registration page, which I'd been using already. If there's no idea why 'username required' keeps coming up every time I tried to do the forced registration in order to complete purchase, that makes me doubtful about the site overall. The fact that every time I went back into the browser, my email has been retained by them, didn't impress me either. Had tried clearing cache/cookies a few times, and turning off SOME add-ons (the point of using them is privacy, after all). Only went so far with that. Final straw was also the survey going to office.com ... I'd hoped to explain case not resolved. It is resolved now, by me ... don't shop there is the solution.In response to Packt's answer, I had already replied with the case number, on first hearing from them, but unfortunately didn't get a response.
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