One day my subscription ended even though I was already billed that month. After going back and forth with support and a very hard to follow explanation, what I gathered was that their system failed to bill several months back, and the last payment was for that missed bill 6 months ago. So, they asked me if it was ok to bill me again for that month to reactivate my subscription. No explanation of why my subscription was deactivated anyway, or why they failed to communicate the billing error to begin with. I guess I was deactivated for failure to pay even though I was set up to auto pay through paypal. I guess that one month payment they missed because of their mistake was more important than keeping a long time customer. Previous to that they offered me a free subscription as a college professor, and that was deactivated abruptly, then I was told that was only offered for a trial period, which wasn't mentioned when I signed up. Overall just bad communication.
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