I ordered a book, Jan 31st and the book was in process for almost a month. Nine emails later and a PayPal dispute, I got my money back, and throughout the emails, one of the folks placed a second order which arrived yesterday. The other rep said I can place the order again and had no clue about the second-order, and the other representative had no clue about the PayPal dispute. No one at the company checks finances with PayPal as they don't respond to conflicts and PayPal finds in your favor by default, thankfully. I will NEVER order a boom from this company again. Luckily it was free, but I earned it with the hassle and work I had put into the order and the entire process...
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