Avoid them like a disease. I have purchased a subscription to their service Mapt. I am based in the UK and in their user profile page there is a field to enter your company name, so when I downloaded the invoice I expected to be a regular invoice with my company name and VAT. Nothing of that was present. My company name was missing and the invoice was not a regular EU invoice. Instead of VAT there was TAX like in a US invoice.I contacted them to amend the invoice, initially they offered me help and then after sending me some pointless email asking me to confirm (again) that I wanted an amended invoice they have stopped all communications. They do no reply anymore. I have tried to exercise my right of cancelling the order within 10 days as by law in all EU is for online purchases and they have ignored my request so far. This is pure scam. Avoid them!For the Packt employee who replied to my review, my case number is 324685.[EDIT 11/04/2018]I have been refunded at the end. Unfortunately, that doesn't change my opinion of this company nor improves the experience I have had. You have just done what you had to do.You lack transparency and all this could have been avoided just re-emitting the invoice with the requested amends. All stuff that should have been present from the first version. What is the point of showing a "Company name" field in your user profile page if there is no obvious use for it?All this smells a lot.
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