When I found out I could not use my credits during the time I had to stop my subscription because of financial problems, it made me very upset that PacktPub didn't respect all the years I had a subscription and cut me off of something I paid for. I had to start a subscription again, when I am struggling financially, just to use something I already paid for. I was very upset of this business process and lost much faith in their mission to provide great service to their customers.EDIT: PacktPub replied to my comment here and offered to help me with the credits. However, I already started the subscription back up to use them. In the future, I will make a ticket if I lose my subscription and see if they help. I will change my score to 4 because, truly I do love PactPub products so much I pay for subscriptions when I have enough money.
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