I was billed for two consecutive quarterly renewals without receiving any billing confirmations, invoices, or renewal reminder emails.
When I contacted support, they confirmed that refunds for past billing cycles are not offered—even when the service wasn’t used. They were also unable to provide copies of any billing notifications.
Automatic renewals are standard. What’s not standard is the absence of clear billing communication. Not receiving invoices or renewal reminders makes it difficult to track recurring charges and undermines transparency.
If you’re considering subscribing, be aware that renewals may occur without email confirmation, and refunds appear to be strictly policy-restricted regardless of usage.
I would have preferred to resolve this directly, but the company declined to accommodate.
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