Poor product and customer service.Bought the Foot Massager Mat as a gift for Christmas. 3 months later it stopped working and one side looks burnt out.Contacted Pain Relief Australia about replacing or refunding their faulty product and was informed that, unfortunately, we are unable to assist with replacement or refunds related to purchases made beyond 30 days as we are outside our standard support and resolution window.Went back to them stating that I was not happy with this response as product is clearly faulty and they responded that their policy is in place to ensure fairness and consistency for all our customers.We understand that certain situations may arise, and we genuinely sympathise with any challenges you may be facing. However, to maintain a fair and equitable policy for all customers, we are unable to make exceptions beyond the specified timeframe.Asked to be referred to Manager and was just brushed off. Do not buy!
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