I am currently in the process of moving house in what should have been a straightforward short chain, our buyers are first-time purchasers and the house we are buying is empty. Unfortunately, the sellers chose to use Painters Law to handle their sale, and the experience has been nothing short of a nightmare.My solicitors have been waiting for responses to around 20 outstanding enquiries that were sent to Painters Law on 15th July. It’s now October, and we are still waiting. Despite repeated chasing from my solicitors, the estate agents, and even direct attempts to get updates, there has been no progress, no explanations, and no apologies. The level of unresponsiveness is completely unacceptable.After weeks of silence, we were told the matter had been “escalated” to the firm’s directors, but even that has made no difference. Most recently, we received an out of office email from the person supposedly handling the file, with no alternative contact given and no indication that anyone else was covering the case. This exact same issue happened in September, leaving everyone involved in the chain completely in the dark. It’s astonishing that a firm operating in property law can show such disregard for communication, professionalism, and basic client care.The personal impact of this has been huge. I’ve spent weeks of sleepless nights worrying that we’re going to lose the house we’ve fallen in love with, the house we hoped would be our home for years to come. I’ve been trying to plan a wedding, manage a once in a lifetime trip abroad to visit relatives I rarely see (something I’ve saved years for), and instead of feeling excited, I’ve been constantly anxious and on edge because of Painters Law’s incompetence and indifference. The stress has been enormous and completely avoidable if this firm had simply done their job.Given the extent of their delays and lack of communication, I am now seriously considering reporting this matter to the Solicitors Regulation Authority (SRA), as I believe the service we’ve experienced falls far below acceptable professional standards.I would strongly urge anyone considering using Painters Law to think again. Based on my experience, this firm has demonstrated a total lack of care, urgency, and accountability. Their behaviour has caused significant emotional strain, financial uncertainty, and weeks of unnecessary delay.If you value communication, professionalism, and efficiency, do not use Painters Law.
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