I placed my order in January. It was shipped but Federal Express lost my package (surprise surprise). I contacted Paint Gem regarding a replacement. At first, the CSR wasn’t too helpful but with persistence and many wonderful CSRs later, I finally got my replacement order in 6 months later and it was worth it. With the pandemic they were unable to ship internationally but as soon as they could, they did. I would order again. I love the pen and macaroon shaped wax holder!
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