I’ve tried to be patient with this company before writing my review. While the products themselves were a good quality the customer service/shipping was terrible. Rather than be honesty with their customers that the shipping could take up to 8+ weeks they kept trying to blame USPS for not scanning packages. These items were stuck in NY for over a month (mostly likely in customs but since I can’t get a straight answer I can only assume). I was promised a free kit to make up for the delays, it has now been 2 weeks since I filled out their form requesting it. I was told last week a manager would be emailing and have received nothing but silence. I’m throwing in the towel and will no longer buy from this company. Since this order I’ve ordered from another company and received my diamond paintings in just over 2 weeks (1 was a custom print). To PaintGem, learn from the experience to be honest with your customers. You could have avoided much of the anger you are now receiving had you told us due to COVID ANd custom procedures your order won’t be delivered until x amount of time. Every other company I’ve dealt with has been up front with any long delays before placing the orders. I’m giving 2 stars instead of just 1 because I did like my products once I finally received them
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