I ordered my custom picture in April during the lockdowns and Covid crisis. I was told it usually takes 2 weeks but it actually took 2 months. At first I was disappointed it was taking so long my tracking information never moved. I reached out to paint gem and they tried there best to help me, but said it was stuck in transit. The post office tried to see what was going on and they said it was never dropped off or fraud. I was frustrated but then it showed up! It never moved just waiting for acceptance to my front door on June 11th exactly 2 months from the day I ordered it. It took me about a month On and off working on it on my days off and it’s beautiful. I’ve already ordered a new one and now know what to expect
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