They are the ABSOLUTE WORST. My package got lost almost 2 months ago because it was sent with the cheapest service through FedEx and the service basically states that if your package get lost the shipper (PaintGem in this case) are the only ones that can take responsibility for it. They have not filed a claim, not issued a refund, not done ANYTHING. They just kept my money and ignored all of my messages. Do yourselves a favor and simply use Amazon.
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