Due to current chaos in the world, my paintgem did take a decent amount of time in the mail, but this is only circumstantial. Customer service was always quickly responsive and explained in detail where my package was each step and why it was currently delayed. The product itself is beautiful and comes with a great amount of extra gems, so no worries about losing any! Additionally, as compensation for the shipping delays, I was gifted a free paintgem set. I’ve looked into many gem sets and still would recommend this one the most!
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