HIGHLY RECOMMENDEDMy daughter & I was super excited to get our kits. We ordered them back in late April. A couple weeks went by and our order was still in transit somewhere in NY. I contacted PaintGem via FB Messenger, they got back with me within a couple hours. They sincerely apologized and told me due to Covid-19, shipping was delayed so products could be sterilized properly. A few more weeks went by and still no order. I contacted PaintGem again. They told me that shipping was having major delays due to the Covid-19. (I understood) They deeply apologized, and told me I would receive a free kit for having to patiently wait for my product to arrive. I won't lie, I was a little upset because it took about 1 1/2 months to finally arrive...but...I truly knew it was not PaintGem's fault. During my waiting time, PaintGem was very helpful and respectful with my concerns and kept deeply apologizing how sorry they were but once they send it out, the shipping was out of their control. I notified them as soon as my product arrived and they still kept their word about my free kit due to my wait.I truly understand why delievery was long and know PaintGem could not do much about it. So I wanted to give them 100% Positive review (5 Stars), because they were very sincere and helpful and was fast at responding back to my messages. Also, their product is simply amazing and fun to do. My oldest gets very frustrated when doing crafts/coloring with tedious things. She usually gives up after the first 5 mins of starting but with PaintGem picture...She sat down and was working on it for about 30 mins without any frustration. I cant wait to finish our pictures so we can get more. Thank you to the people at PaintGem for being thoughtful, sincere, and kind with every message I sent you.💖 I most definitely recommend this company to anyone that likes to do "Color-By-Number" Mosaic style pictures. PaintGem has 150% satisfaction in customer service and cares about their customers.
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