Due to COVID, shipping took a very long time BUT it was so worth the wait!! I bought a gem kit from Joanns to tide me over until my shipment came in and so I have something to really compare it to. The most important thing worth noting however, is their EXCELLENT customer service. They were on top of every message I sent, ready with answers, and incredibly kind. That alone is why I didn't cancel my order and ask for a refund. I want to support small businesses with big hearts like these people. I'm so glad I did too.1. The canvas Paint Gem uses feels thicker and heavier and overall a better quality. 1a) I don't know about the tack of the glue, I don't want to mess with it. Finish one project before you start another. 2. The Paint Gem beads are square, while the kits you'd get at Joanns or Hobby Lobby are round, so there's gaps between the beads that aren't noticeable from a distance, but certainly make a difference when placing them. 2a) I haven't started a Paint Gem canvas yet so I'm not sure how much of a difference it'll really make, but it makes my OCD happy. 3. The Paint Gem tools are definitely superior quality. Softer wax in the adorable macaroon cases that you actually get with each kit anyway, and they can easily be turned into lip balms or small medicine cases once used up. Each wand comes with two attachments that you can put either a row of 3 or a row of 8 beads all at once. (LIFE SAVER I'M TELLING YOU) plus the pink gem wand is cute, comfortable, and well balanced if you like the weight of pens more than the empty tube. Each kit came with a macaroon wax, a tray, a wand, two wand attachments, and a comfort grip for the wand. I have looked in stores for other accessories and they simply aren't there. (Except Amazon/ online of course)A couple of ways I think they could improve their website:1. Have an accessories only tab. What else can make this fun thing even better/ easier to do? Different trays, more wand packs to do this with friends, wand extensions, extra beads/ colors, etc.2. Faster shipping for the cost. I am so pleased with the higher quality but it came at such a higher cost. My Joanns kit was $20 with coupons and needing to buy extra beads. This was $72, but I got 3 kits, better wands, better wax, etc. FREE 2 day shipping over $50 or something. All in all I'm quite pleased with the product from opening the box. We'll see how well the pictures turn out when I'm done but until then, I'd say it's worth the try.Only 4 stars because I haven't started a kit yet.
Claim your business profile now and gain access to all features and respond to customer reviews.
Craft beautiful shiny wall art. PaintGem is the home of gem paintings. Discover thousands of exclusive designs or upload your photo and create your custom diamond painting.