To be honest, as I ordered my kit on a whim from PaintGem after seeing one of their Facebook ads, I wasn’t 100% they were a legitimate retailer. But I had been looking for interesting, colorful, full-drill diamond painting kits for a while and PaintGem offered exactly those. I am giving 5 stars for the quality of the kit (Pathfinder from the Seamless collection) which arrived in perfect condition with all pieces, and for PaintGem’s customer service. My order did take over a month to come to me - for which I do not blame the retailer, a global crisis such as a pandemic makes it impossible for me to rate or otherwise condemn them on the basis of shipping speed - but PaintGem’s CS fielded all of my concerns with professionalism, patience and friendliness, and responded in a timely fashion to all my emails despite the afore-mentioned crisis. Their customer service impressed me greatly and I look forward to ordering from PaintGem in the future! (And I’m hoping they re-stock the sold-out kits from the Seamless collection someday!)
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