After seeing all of the ads on multiple social media platforms, YouTube reviews, and checking out the available prints, I decided to give PaintGems a try. I know that this is a newer DP company, but their kits are pricier than other sites, their site doesn't include much information or any customer reviews, and it took a long time to ship. I do understand that shipping was much slower from COVID, but I placed my order on April 24th and didn't receive it until about 2 weeks into June. If COVID shipping hadn't been an issue, it seems as though the shipping would still take a while. I spent $79 for the free mystery kit and it ended up being a small square that wasn't very colorful.I tried to contact customer service a few times while waiting. Each response I got was poorly written, so it may have been translated (to English - I purchased from the US). There is no "about" page on the website, so I don't even know where PaintGem is based. After asking for a refund, I was told shipping was taking a while and to contact again when I received my order for some sort of "compensation." I never got anything refunded or any extra gift. The responses I got from customer support also said they sent out shipping updates, which never actually went through to my email.
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