This is going to be a long story so buckle up.I placed my order the last week of March. After not receiving a confirmation number or a tracking number I reached out on April 24th. I told him that I hadn't received any information or confirmation of my order and then I wanted to cancel it since nothing has shipped, and then out of the blue after that message I got a tracking number.I was already feeling very unsure about this purchase so I proceeded to get in touch with PayPal. I received a message from PaintGem on PayPal saying they were sorry and that they would compensate me for what was happening. I emailed them asking for full refund and telling them that I didn't want their product anymore. There was a lot of back-and-forth with the alleged customer service agent until she sent me a photo of their "logistics company" and how it was packed with packages and that's why they were delayed in shipping. But this person didn't know that you can reverse search an image on Google, that's how I found out that the image of their alleged logistics company was just a random photo of a warehouse with boxes that this person found on the internet.So now we only have I been lied once about the shipping of my item but twice about the state of their fake logistics company. I had had enough and I started a Facebook group for people to compare their orders they're shipping times and just vent about this company's unethical behavior.There were actually a couple people that compare tracking numbers and they had the exact same ones. I think fully got all of my money back thanks to my credit card company.When the owner of this company a man called Dan found out about my group "Paint Gem is a Scam" he was more concerned about the reputation of the company then to try and fix what he had done and give reparations to all the customers.I have a thread about 20 emails going back and forth of him telling me that it was illegal to say that they were at scam when they werent but as far as I could tell they have been lying about shipping lying about where packages are and it had been 2 months and I still didn't have anything so as far as I know scam or not they are a shady company.One of the other reasons why I consider this company a scam was that I was commenting on all their photos on Facebook and Instagram about my experience trying to warn other people and they blocked me on everything so I couldn't even get in touch with them via social media if I needed to. If you have nothing to hide then why are you blocking a real customers experience?The group is still active on Facebook under "Paint Gem is Shady" you can see other people's stories about having the same tracking numbers, about people calling the US postal service and being told that they did not have any packages on there those numbers and then they should probably contact their Banks because it was most likely a scam, etc.I finally received my package a week ago so it took three months. It is now sitting at a Goodwill hopefully someone will find enjoyment in it because this company ruined the hobby for me and I want nothing to do with them.I know this review was extremely long but I hope that you made it this far. As a side note the owner was really hung up on the word "scam" so if you see any reviews that's totally not a scam it's probably an inside review from the same company which I wouldn't put it past them.
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