I'm giving 4 stars because the company did say shipping could take a while (I was expecting it to take a month or so), but I wasn't expecting it to be a nearly 2 month delay from the date of my order until I received my product. I just can't do full 5 stars. HOWEVER, I was in email communication with the company and they consistently responded to me in a timely manner (the tracking number I had wasn't updating, so they tracked it on their end for me), and I understand shipping issues are largely out of their control. My item did arrive eventually in perfect condition. Give PaintGem a shot and just be understanding that you won't be able to start on your project for a couple months (I am located in the U.S.). PaintGem also offered several ways they could make it right and I chose a free kit. Thank you for a fun new hobby, PaintGem! Your excellent communication is appreciated.
Claim your business profile now and gain access to all features and respond to customer reviews.
Craft beautiful shiny wall art. PaintGem is the home of gem paintings. Discover thousands of exclusive designs or upload your photo and create your custom diamond painting.