I placed an order on April 22, and it “shipped” and ended up in Oceanside NY on May 4th, where it’s been “awaiting package acceptance” ever since. They did say there would be COVID-19 delays, but would at most be 20ish days. It’s been 41 for me. That in and of itself doesn’t bother me; I know everything is janky right now because of COVID-19. Repeated attempts to email or message PaintGem on Facebook have resulted in the same copy-paste platitudes and excuses that everyone else is getting. No actual updates about why it’s been so long/where my package is. They did tell me a few weeks ago that it should be delivered in June 13. That was yesterday, and obviously tracking never updated, nor did it actually arrive (not that I expected it to, ha!). I got another message today after emailing, messaging, and posting on their Instagram page, with them saying they’re looking into it with USPS and will update me when they hear from them. Sure, Jan. I’ve filed a PayPal claim and will be escalating if PaintGem never responds to it or my package fails to appear. Don’t waste your time with this company, y’all!
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