I wish I could give zero stars. PaintGem asked me for additional information about my missing C906 gem bag, which I sent immediately—and then they completely disappeared. No response, no update, nothing. My son and niece also reached out on my behalf and were ignored after the first message.
This is hands down the worst customer service I’ve ever encountered. It’s shocking how a company can take your money, acknowledge a problem, and then refuse to follow through. I’m warning other customers: if something goes wrong with your order, don’t expect PaintGem to help you.
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