I booked with them the pickup consignment 15 days prior to the actual date.I was told 1.5 pounds per kg charges would apply upto 40kg package of mixed items.I could pack items in a bin liner.I could pay the pickup guy by cash or via a link within 2 days after the pickup.A week before the pickup date I received a message saying 1.75 pounds per kg would apply.On the date of pickup, I called to check what time they will come and collect the parcel and they said that:1. They were fully booked on the day and because of that they were NOT going to pickup the parcel that day.2. They gave me the option to pack everything in boxes that needed to be of the exact dimension that they provided and they will get them picked up by Parcel Force the next day but only if I made an advance payment for it.(Please note that earlier at the time of booking they mentioned that I could pack everything in a bin liner and boxes weren't needed.)On the pickup date I told them I didn't have boxes, to which they responded completely uninterested that:1. We don't know where you can get the boxes from, but the parcel needs to be in boxes2. We have our own boxes worth 15 pounds per box that you can get if you want!!!EXTREMELY DISCOURTEOUS CUSTOMER CARE!(We don't know where to get the boxes.You must make an advance payment)HIDDEN CHARGES! (15 pounds per box)INCOHERENT PROCESSES(1.5 pound per kg and later 1.75 pounds per kg.Confirming pickup and later denying it.Payment by cash or even within 2 days of pickup and later asking for advance only.Bin liners vs. Boxes only)
Claim your business profile now and gain access to all features and respond to customer reviews.
We provide an afordable door to door Air and Sea cargo service to Pakistan, based in Bristol and London we send all over the UK. You can Send clothes, parcels and gifts & much more
