My daughter and I visited Jamaica for the first time and we stayed at the Moon Palace resort to celebrate her college graduation. The hotel is nice, but I come into contact with a palace vacation planner staff member by the name of Sheri Simpson. As I walked through the glass doors entering the palace planner office Ms. Simpson, looked directly at me and rolled her eyes for no apparent reason. I have never made any contact with this lady (Ms. Simpson) in my life, but I decided to let her negative attitude towards me go. There were approximately five female workers inside the office upon my arrival and just my luck Ms. Simpson, was in rotation to assist the next hotel guest. As my daughter and I sat down at Ms. Simpson‘s desk I was polite. Ms. Simpson‘s facial expression, body language, and how she spoke to me was extremely unprofessional as if she just wanted me to get out of her face. The package that Ms. Simpson, booked for me I canceled it, due to her very unprofessional behavior. I then requested another worker to book the same package for my daughter and I.At no time did I disrespect Ms. Simpson (I am truly blessed on all levels in my life). I HIGHLY RECOMMEND THAT MS. SIMPSON, BE RETRAINED IN GUEST RELATIONS!I informed multiple workers and the supervisor (Ms. T. Brown) of Ms. Simpson’s HORRIBLE ATTITUDE towards me which my daughter noticed as well. I am in my mid 40s and I have been retired for approximately two years, due to my hard work ethics throughout my career and treating people with RESPECT from all walks of life which has allowed me to ENJOY the fruits of my labor at an early age!The hotel again is nice, comfortable bed, food was ok, but the view from the north tower room #31127 (06/08-11/2023) was beautiful (ocean view)!My daughter and I enjoyed our stay. Thank you, to all the other great staff members (Guest Service: Stassi Duncan very professional young lady, blessings) that my daughter and I came into contact with or just passing us with a very welcoming smile on their face. After conducting my own investigation (Research). Say NO to the MEMBERSHIP that multiple hotel sale representatives are going to offer you which sounds like a great deal. But, anyone can get the same discounted rate online and not be locked into a CONTRACT and that is the reason the sale representatives want you to sign the documents (contract) before leaving their presence.
Claim your business profile now and gain access to all features and respond to customer reviews.
Enjoy the best All-Inclusive Caribbean Vacation Packages at our luxurious resorts located in Cancun, Cozumel, Isla Mujeres, or Playa del carmen. Palace Resorts is honored to offer guests enjoyable activities and tours in order to maximize their experie...
