palaceresorts.com

1.3
1.3 Based on 48 reviews

Enjoy the best All-Inclusive Caribbean Vacation Packages at our luxurious resorts located in Cancun, Cozumel, Isla Mujeres, or Playa del carmen. Palace Resorts is honored to offer guests enjoyable activities and tours in order to maximize their experie......

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Willy Cooper
Poor customer service and bait and switch

I’m planning a trip to Mexico later this summer. I have seen various prices on different sites for palace resorts in Mexico. Unfortunately, each time I find a “good deal” it’s a bait and switch. I’ve even called palace resorts directly and was met with condescending tones, poor customer service and non transparent pricing. After I tried for the fourth time to book (where I was given until 9pm to call back with a reservation number) the agent who picked up the phone talked and talked until 9:01 and then said they were closed and cannot honor the price. I will NEVER provide palace resorts with my time or money anymore.

1
Date of experience: May 21, 2024

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Business Details

  • Enjoy the best All-Inclusive Caribbean Vacation Packages at our luxurious resorts located in Cancun, Cozumel, Isla Mujeres, or Playa del carmen. Palace Resorts is honored to offer guests enjoyable activities and tours in order to maximize their experie...

  • language https://www.palaceresorts.com

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