pallet2ship.co.uk

Avoid at All Costs – Unprofessional, Unclear, and Zero Accountability

Final Updated Review: I booked a business-to-business shipment from GB to Northern Ireland through Pallet2Ship. After payment, I was asked to generate a commercial invoice — at that point, the system requested a TSS and EORI number. Since I didn’t have these, I changed the receiver to “Private Individual” — which the system allowed without flagging any issue.Pallet2Ship later emailed to say the service wasn’t valid unless I paid £197.57 + VAT for an alternative. I requested a refund, as the original service couldn’t be fulfilled. They refused, citing a 40% cancellation fee.This wasn’t a change of mind — it was a non-fulfilment due to system flaws. At no point before payment was there any validation warning, or restriction based on address type or missing TSS/EORI.Their replies were dismissive and lacked any accountability. They only increased their refund offer after I posted this review. No phone calls were received despite them claiming multiple attempts — they used a storage facility number, not my personal number which was on the commercial invoice.I’ve used them 3 times previously, but never again. I’ve submitted a chargeback and provided full documentation, including evidence that the booking flow enables invalid orders.Also worth noting: Trustpilot has flagged this company for potentially using unsupported methods to collect reviews.A poorly designed system, poor customer service, and a company unwilling to own its mistakes.Pallet2Ship continues to misrepresent this situation. Their system allowed a business-only service to be booked and paid for without flagging any eligibility issues or collecting required customs info. If the recipient being a private individual was disqualifying, the platform should’ve blocked the booking — not accepted payment and later demand £197 more.This whole dispute is over £35. They’ve already offered £138 back.

Date of experience: Jul 18, 2025