I booked 4 pallets to go to the Netherlands on a Thursday for a collection Friday. Used Kuehne + Nagel service through them. Called multiple times to confirm the collection and was told each time the driver was on the way. Phoned Kuehne + Nagel directly to be told there is no collection from our address. Pallet2Ship only admitted the no one is coming once I told them of of my call with K&N. This was at 4:30pm on a Friday and told they cant collect now until Monday. Do not use if shipment is urgent!They claim in reply below its unguaranteed but I called multiple times on the day of booking and told each time they driver was on their way. I requested a refund for this shipment on the 17th November, its now 10th December and it still hasn't been processed. Its stated as up to 10 working days for a refund to be processed and it still hasn't been processed.I will never use this company again
Claim your business profile now and gain access to all features and respond to customer reviews.
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
