After a full year of not using the service, I was charged a renewal fee. I fully acknowledge that I missed removing my account information after moving into a different role where the service was no longer needed.That said, the account had not been used for over a year, and a refund was requested promptly after the charge. The company declined to return the $228.Situations like this highlight how support decisions shape client trust. Policies matter, but so does judgment. In this case, the lack of flexibility reflects poorly on the overall client experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
PandaDoc is an all-in-one tool to create, edit, send, track, and eSign documents quickly and easily. Discover a better way to generate professional-looking and error-free proposals, quotes, and contracts with PandaDoc. Win more deals with unlimited eSignatures, reusable templates, in-app editing, CRM integration, and 24/7 live-human support. The average PandaDoc user creates and sends a document in under 4 minutes and sees a 20% increase in closed rates. Join 50,000+ businesses that automate document workflows, speed up the pipeline, and win more deals with PandaDoc!See more
