I was a long-standing paid customer. After a plan retirement, my account was moved onto a lower tier with fewer features, but my monthly price remained the same.I didn’t knowingly accept a downgrade and there was no clear in-product acknowledgement or prompt to agree to reduced functionality. I continued paying in good faith and only became aware of the impact when creating a client proposal and exporting it, and found that key functionality I relied on was no longer available.Support later confirmed the change had happened months earlier. The only options offered were to pay more to regain the same functionality or continue on the reduced plan. I cancelled as soon as I understood what had changed.Paying the same amount for fewer features and discovering it only when producing client proposals is a frustrating experience. Based on this, I would be cautious relying on the platform for proposal-led, client-facing work.
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