I made a deposit, played fairly, and then requested several withdrawals in cryptocurrency, which your platform claims should take a maximum of 3 days. However, after 10 days without any updates, my withdrawal of about €130 was unexpectedly canceled without any explanation. The funds were returned to my account balance, forcing me to gamble again, despite having already requested a valid withdrawal of my legitimately earned funds. I couldn't find any mention of this practice in your Terms of Service, and it seems highly questionable, if not illegal, considering I met all requirements. I reached out to the support team to explain my issue, and just 3 minutes later, I received a generic response suggesting that if I was dissatisfied, I could simply use another site. They didn't even review my case and sent a disrespectful reply. This behavior is bordering on illegal. I am giving you one final chance to properly review my case before I escalate this and share my experience on my social media with a wide audience. **UPDATE after your response to my review** No, YOU canceled my withdrawals by reverting the funds back to my balance, forcing me to gamble my winnings again. Here are the canceled withdrawals (requested on 15/11/2025): 753825 – €24.11, 753670 – €24.16, 753316 – €21.93, 752997 – €54.44. I have sent multiple emails explaining the issue — no response, only being told to switch to another platform. Now, following up again, I still have not received a reply. Please give me what I am owed. This feels like theft. Is this site a scam? I am still waiting for a response to my last email.
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