The website clearly states delivery timeframes, not dispatch. Delivery means the product arriving at your address, not being handed to a third-party courier, which this company then uses as an excuse. Many businesses use external couriers and don’t pass the blame the way Panels by Sofia do. Reviews going back to April 2025 show ongoing courier and customer service issues, which they’ve clearly failed to resolve despite claiming they “take feedback on board.”I placed my order on 20.11.25 with an estimated delivery window of 3.12.25–5.12.25. It is now 30.12.25 and I have no product. I was told to use the Shop app via an automated dispatch email, but there is no information available.Panels by Sofia recently told someone on Instagram that delivery is “around 5 working days.” This is completely misleading. I am on day 40 with nothing, and when I replied honestly to warn others, my comment was deleted, along with other customer feedback. There is no transparency about delays, backlogs, or courier issues when potential customers ask.After requesting a full refund and starting a bank chargeback, I was suddenly told—five and a half weeks later—that the item was damaged in transit and I could either refund or start the process again.Do your research before paying as I now have to start over and order from a more reputable company.
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