papajohns.co.uk

1.5
1.5 Based on 41 reviews

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Average Rating

1.5

/
5

41 Reviews

5 Star
7%
4 Star
5%
3 Star
0%
2 Star
9%
1 Star
80%

All Reviews

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Review Time

Dragu Andrei
Very disappointed of this place. .I order a pizza come late and taste like it was made 2 days ago an

Very disappointed of this place. .I order a pizza come late and taste like it was made 2 days ago and they just re-heated...cold,dry and chewy ovel all Disgusting I don't recommend this place...waist of money and time.

1
Date of experience: Feb 23, 2026
elle
The pizza was not properly cooked .it arrived cold and it had the wrong topping .also the cheddar fi

The pizza was not properly cooked .it arrived cold and it had the wrong topping .also the cheddar filled crust is revolting.it is not cheddar is some plastic red cheese .how did Papa John got so bad .what is wrong in west ealing ?every pizza place delivers raw pizza .!!!!

1
Date of experience: Feb 12, 2026
Dawn Needell
I would give no star if I could ordered from the sunderland branch a couple of times before and been

I would give no star if I could ordered from the sunderland branch a couple of times before and been lovely ordered tonight and what a different 28 pound for two pizzas to be thrown in the bin absolutely vile very greasy smoky ham false mozzarella (probably to cut corners to make it cheaper) I can't get the taste of grease out of my mouth.
Had a slice out of each pizza then straight in the bin.

1
Date of experience: Jan 28, 2026
Dxmien
Avoid This Location

This location is definitely one to avoid. I was overcharged for drinks, and when I brought it up, the staff were indifferent. When I mentioned filing a complaint, one staff member rudely told me to leave. It’s shocking. Always review your receipt.

1
Date of experience: Jan 05, 2026
Jermaine Cooper
Rude and Dishonest Service

This location is one to avoid. I bought drinks and was overcharged by nearly a pound. When I raised the issue, they acted indifferent, and one staff member even told me to leave when I mentioned complaining. Unbelievable. Always check your receipt.

1
Date of experience: Jan 04, 2026
Daniel F.
Very Disappointed with My Order

I am very disappointed that my orders over the past two days have not met expectations. When I ordered double pepperoni, I expected to receive it, but instead, I got what was essentially a cheese and tomato pizza.

1
Date of experience: Jan 03, 2026
Rathbone Rogers
Terrible Experience

This was a terrible experience. My pizza sat on the counter for two hours before the courier picked it up. The manager didn’t think to remake it and blamed us for potential food poisoning, saying we should have ordered directly. The food was stone cold, and the toppings were minimal. I won’t be ordering again.

1
Date of experience: Jan 02, 2026
Bella Morgan
Disgusting Food Quality

Disgusting. They have changed the chicken in their bites to greasy, unappetizing pieces. I felt nauseous after the first bite. Previously, they used chicken breast, and that was the last item I enjoyed on their menu. Happy new year!

1
Date of experience: Jan 01, 2026
Giantsoilder32126
Long Wait Time for Delivery

I ordered food and waited 29 minutes past the delivery time. When I called, they confirmed my order but said there were no delivery drivers available. They didn’t cancel my order or inform me, resulting in a wait of over 1.5 hours for nothing. It’s a complete joke.

1
Date of experience: Jan 01, 2026
PW49
Horrible Experience

I had a truly horrible experience. I ordered online while parked outside and went in shortly after to wait for my order. The staff member was not busy but chose to ignore my order, spending time on his phone instead. I waited over 15 minutes and when I inquired, he was rude and dismissive. I received my pizza an hour later, and the poor hygiene and customer service were alarming. I will not be returning.

1
Date of experience: Dec 31, 2025

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