6th Nov 21 - Whitton UK - pizza never arrived. This complaint is about Whitton, "London" UKI ordered pizza for delivery via the app:-email accepted the order at 19:16-19:47pm the app told me my pizza had been delivered and to enjoy it (some chance). -Later the guy who called me back confirmed that it had not even left the store at 19:47 -No Pizza by 20:08 so i called - no answer-No pizza by 20:12 - I called was told "its on its way"-No Pizza by 21:11 - I called was told "its on its way" - i said it was too late and please cancel, they refused-No Pizza by 21:30 (ish) - I answered the feedback email confirming that PJ's service sucks and the staff tell lies-Still No pizza 21:40 - the store called back in response to poor feedback - i told them no pizza had arrived and was offered a replacemePlease refund £28.99. If no refund by end of day 9th Novembernt if it was cold when it got to me. By now i just wanted my money back-22:00 - No pizza - i went to bed hungry and hating papa johnsThey have so far refused to refund even though they accepted that the food never arrived. I have a one strike policy for poor service and and ill never use this bunch again. Suggest everyone else stays away too.
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