I have never experienced service this bad in my life.I spent over $25 on a pizza order and tipped. I live in a small 1,000-square-foot home with two large, loud standard poodles who lose their minds when anyone comes near the door. The driver claimed she knocked loudly and called. That simply did not happen. If someone so much as breathes on my porch, my dogs announce it to the entire zip code.When I called the store, I spoke with a man named Derek who was argumentative, dismissive, and disrespectful. He made it very clear that he believed I was wrong and offered no apology, no solution, and no accountability before abruptly ending the call.Let me ask the obvious question:Why would I spend $25 plus a tip on a pizza, then fail to notice a delivery attempt — especially while sitting inside a house with two barking dogs — and then have to call the store myself to track it down? That makes no sense.I then contacted text support — useless. I called customer support and spent an embarrassing amount of time trying to resolve this, only to be told the general manager would contact me today. I waited. No call came. So I called back, only to be told that my complaint had already been closed by the store manager.Closed.By the very store I was complaining about.With no resolution, no replacement, no refund, no apology — nothing.All I got was two hours of wasted time, cold pizza, and an all-around miserable experience that cost me money and patience.What is the point of Papa John’s customer feedback system if stores are allowed to close their own complaints without corporate oversight or customer consent?I am 57 years old and have worked in customer service for over 30 years. If I was treated this dismissively, I can only imagine how college students and others are being handled — especially given this store’s proximity to ETSU.I will not order from this location again, and I will not stay quiet about how poorly this was handled.
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