Milton, FLI must confess Papa Johns, where done at the most usual required standards, is my favorite 'fast-food' style pizza. Bang for the buck, it has the best flavor dough and even has 'spicy' meat options. I have usually only been put off where there is NOT a franchise station or when it is not open!This past week I experienced the least expected experience, then. I received a four-pizza order, with two pizzas were full of the kind of bubbles you too-often allow in Caesar's crap pizzas. This was a first, and it was poor, and it was bad. But to add insult... my extra paid double topping of spicy sausage for my own pie was literally a single version!Yes, I did the survey as it was online ordered. I received a reply and a Case number.My reply was from Rebecca Lucio, Director of Operations (Case # 37-364333). I was professionally apologized to and told I " will find 2 promo codes for 2 free pizzas to use when ordering online."There was none. I replied back the same day, simply mentioning this.No response.I will leave it to the customer to make what they will.I sent one final email, reminding the 'professional' of the long-trusted business adage...Upset one customer and they will take ten others with them.I will not care, nor even know if this 'took' any away, but today I rediscovered Pizza Hut online and I am reminding the Papa Johns and Rebecca we are a choice away from never being a loyal customer.
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