Ordered a Pizza at 7:36 PM on a Mon. for a friend who had surgery. They stated delivery time was 37-47 min. When the app (wh/ gives delivery update times) said the pizza "Was 7 min to delivery time" I updated my friend (who has 3 kids). To make a long story short, it was still well over 30 minutes out & the pizza was delivered over 1 1/2 hrs. after I ordered it. When I placed the ordered I left a 20% tip on it (wanting to support everyone during this pandemic time). I called the manager at the store #310, 6600 E INDEPENDENCE BLVD CHARLOTTE, NC 28212-7256 He was EXTREMELY RUDE & refused 3 times to give me his name. I then went online to file a complaint which took over 2 hrs. to do b/c you have to have the # on the pizza box to file the complaint & I wasn't going to involve my friend in this debacle. The online chat was totally useless.; they didn't help at all :( The link to file a complaint would not work. (They probably do this deliberately so you can't file a complaint). After about 2 hrs.I finally go a complaint filed and was assured I would get refunded. I have yet to hear from the company. (I gave them my email AND phone #.... crickets......) I am so disappointed. Regardless of this company being horrible, I'm still glad I gave a decent tip. This was from my friend who knew nothing of the horrible time delay besides realizing her family got fed at 9 pm, "I forgot to tell you the delivery man last night was very thankful for the tip you left.He said he’d been to 3 houses prior and no one tipped him" I tried to support this company & gave them adequate time to reach out to me, but have yet to hear from them. Again, so very disappointed!Online Order Number:759494169
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