I thought it was strange that we had to book a timeslot. This is not a restuarant with a fixed number of covers, not is it a theatre with a fixed number of seats. It is a walk-through experience. Then it became clear. In Law services booked on-line have to give a full refund with 14-days of booking if requested EXCEPT if it is a timed event. They will also not reschedule less than 48-hours before the timeslot. Be aware that if you are unable to attend due to illness, train cancellation or anything else that is not your fault you will lose your money.
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