My partner handled all our online banking but has now developed dementia and lacks any record of login details or passwords. At 79, I have no interest in starting online banking. Finding our money has been stressful due to the minimal paper trails. I found £40,000 in the bank months ago, but they are making the transfer to my current account extremely difficult, where I could visit a physical bank and discuss options with someone. While the staff are friendly and always ask if they can help further, I just want them to fulfill my initial request. They are currently paying me 1.35% interest but won't transfer the £40,000, which could earn 4% elsewhere. I only receive instructions for online banking, which is not possible for me. Other banks have been far more accommodating once I explained my situation. Caring for someone with dementia is challenging enough, and this bank has only increased my stress. Would I recommend them? Certainly not. I've been waiting for a manager to call for a day now, but I'm not optimistic.
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