My partner has managed our banking online, but now with dementia, we lack access to login details. At my age, I have no desire to initiate online banking. Finding our funds has been stressful due to the lack of paper trails. I found £40,000 in a bank months ago, but transferring it to my current account has been extremely difficult, where I could engage with a bank representative in person. While the staff are friendly and often ask if they can assist further, I just want them to complete my initial request. They are currently paying me 1.35% interest but won't deposit the £40,000 into my account, where I could earn 4% interest at a physical bank. All I receive are instructions for online banking, but that's the issue—I don't do online banking, and my partner cannot provide login details. Other banks have been much more accommodating once I explained my situation. Caring for someone with dementia is already overwhelming, and this bank has only added to my stress. Would I recommend them? Absolutely not. I've been waiting for a manager to contact me for a day now, but I'm not hopeful.
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