I had trouble with the payment and overall booking process. I even called my bank because I had received a message saying my payments were not going through and they approved the last payment. I was then told by Klara that my payments were declined, and that I should talk to my bank (even though I had already done so), but the "Upon Booking" payment amount had already been charged to my account. Klara had been helping me throughout my application beautifully, but she couldn’t help me with this issue. They then cancelled my request and up until now I do not know if I’ll be able to get my money back. I no longer trust the website and will be looking for other wensites to book the appartment I need.I also couldn’t call the phone numbers as when I called, I was sent to a voicemail that basically said the numbers were not working. I chose to listen to ignore the bad reviews about payments, but sadly they were right. I am now sitting very disappointed and stressed. Hopefully I can fix this soon.
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